Thank you for shopping with Golden Mill Fibers. We want you to be completely satisfied with your purchase. In the event that you need to return or exchange an item, please review our return policy below.
1. Eligibility for Returns:
- All returns must be initiated within 14 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Some items, such as perishable goods or personalized/customized items, may not be eligible for return. Please check the product description or contact our customer support for further clarification.
2. Return Process:
- To initiate a return, please contact our customer support team via email, phone, or our website's dedicated return request form. Provide your order number, details of the item(s) being returned, and the reason for the return.
- Our customer support team will guide you through the return process, provide a return authorization if applicable, and provide instructions on how to package and ship the item(s) back to us.
- The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
3. Refunds and Exchanges:
- Once we receive the returned item(s) and verify their condition, we will process the refund or exchange.
- Refunds will be issued to the original form of payment used during the purchase.
- If you prefer an exchange for a different item, we will assist you in placing a new order and arrange for the return of the original item.
- Please note that shipping charges are non-refundable, unless the return is due to an error on our part.
4. Damaged or Defective Items:
- If the item(s) received is damaged or defective, please contact our customer support team immediately.
- We may require photographic evidence of the damage or defect to assist with the return process.
- Upon verification, we will provide instructions on returning the item(s) and offer a replacement or refund.
For any questions or concerns regarding our return policy, please contact our customer support team.